Help, I never received my ticket or wristband! Updated April 10, 2023 21:39 If you never received your wristbands, please bring your Front Gate Tickets order number along with a valid photo ID to the festival box office. Click here for box office information. Related articles Where is the box office? / What are the box office hours? When will I receive my tickets? Is there a place to buy tickets if they’re sold out or sell resale tickets if I can no longer attend? I have a lost, damaged, or tightened wristband. Can I get a replacement? Where can I buy tickets? (Ticket types available)