Help, I never received my ticket or wristband! Updated October 26, 2023 17:49 If you don't receive your wristbands before the festival weekend, please bring your Front Gate Tickets order number along with a valid photo ID to the festival box office. Click here for box office information. Related articles Where is the box office? / What are the box office hours? When will I receive my tickets? Ticket and Wristband Policy Where can I buy tickets? (Ticket types available) I have a lost, damaged, or tightened wristband. Can I get a replacement?